Two different style Bulb Pullers are included, a Conventional Puller (1) and a Hook and Pull (2) remover for more difficult bulbs. The Conventional Puller is used by inserting the straight metal tip of the Bulb Puller between the bulb socket and the actual bulb base; gently pry. The Hook and Pull feature is used by inserting the bulb at an angle into the tip of the LightKeeper Pro with the hook between the bulb base and the light bulb socket; pull.